It’s about improving the world for and lives of the humans that build and use these smart machines. Part of that is making it easier for more humans to gain the benefits.
It’s not good enough to teach people computer skills anymore. We now need to teach computers the skills to interact with humans. The future of digital assistants is not just computers working for us. It’s about these machines working with us. Anticipating our needs, responding to our suggestions, making informed suggestions, and reducing our workload.
There’s much talk about computer systems beating humans at zero sum games like Chess or Poker, but there is a growing amount of work around the idea of these intelligent machines cooperating with humans. In this research, computers were shown to be better at cooperating and adjusting to their partners decisions than humans.
For this cooperation to grow, a digital assistant must get better at recognizing the priorities of the human user. Through various inputs including micro-gesture recognition, speech audio analysis, and linguistic analysis, these digital assistants will be able to recognize what a human user is more interested in, committed to, or motivated by. Quantifying these emotions allows the digital assistant to be a better partner and communicator.
At Cyrano.ai, we are focused on the helping machines identify and score human emotion based on the words and phrases a person chooses. Improving the emotional intelligence of a digital assistant also includes helping it select and create better responses than a narrow list from a pre-approved script. This creates more flexibility in how the person and machine interact. It’s not just a rules-based system that follows a specific path — it opens things up to the potential of more effective communication.
While there is still a long way to go, seeing different teams of people tackling each individual problem means that digital assistants can quickly gain new skills and become better partners for humans around the world.